From time-to-time, the Seller may provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about loyalty rewards, sales, special items, and general marketing information about the products and services the Seller provides.
We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly.
Why We Collect Information:
We collect personal information because it helps us deliver products and services. For example, if you order a product, we need to have information such as your billing address, age, product choice, delivery information, and payment processing information. In addition, your personal information helps us communicate to you latest products, special offers, and information and events about which you might like to hear.
We also collect your personal information to help us design and deliver Site operations, and to deliver targeted advertisements to you. We also may correlate your personal information obtained from you with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. Similarly, we may process personal information to target specific items of interest to you. We know that everyone is busy, and nobody likes their email cluttered up with junk mail and as such we will only send you marketing messages if you choose to receive them from us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by clicking and selecting ‘Unsubscribe’.
What Information We Collect:
The following generally describes the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information online may contact us through the address or phone numbers provided on our website. However, you should note that if you contact us by phone, or if you contact us via postal mail, you may still be submitting personally identifiable information to us. For example, if you have a listed phone number without blocking, your phone number may appear to us when you call. .
When you shop on the Site, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address. You may also choose to provide us with your gender and birth date, as well as other information that you might submit. If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient. We will use this information to process your transaction and dispatch your order.
We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities.
Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.
How We Collect Information:
We collect information in three primary ways:
1. You Give Us Information: We collect information from you when you purchase a service from us or when you interact with us about a product or service we offer or provide. For example, you provide us when you order a service or establish an account with us.
Widgets and Server Logs:
A “widget” is generally an application that can be embedded in a web page. Widgets can provide real-time information to the page. Widgets are often provided by third-parties and we may provide widgets on the Site. Widgets may enable the third-parties that provide them to collect data about users visiting the Site. We may also obtain information shared with us through the providers of these widgets.
A web “server log” is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on the Site may record information in server logs, such as if you enter a search term into a search box located on the Site. The server log may record the search term, or the link you clicked on to bring you to the Site. The server log may also record information about your browser, such as your IP address and the cookies set on your browser.
Search Queries on Our Website:
We may provide you with options to search for information on the Site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
How We Use the Information We Collect:
We use the information we collect in a variety of ways.
We may also share your personal data with third-party service providers, which might include, but is not necessarily limited to the companies who handle our order dispatch service and our delivery company. Generally, we will seek to enter into written agreements with these third-parties, and we may generally attempt to place contractual restrictions on these third-parties from further transmitting your personal information outside of the uses and processing necessary to fulfill their contracts with us. We will only provide these third parties with the information which they need to carry out their jobs.
We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact and/or mobile messaging and texts to your mobile phone through SMS.
Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.
Your Choices about the Information We Collect
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails. If you do not wish for us to share your personal information for any promotional or marketing purposes, please contact us and inform us of your wishes. Please provide enough information for us to determine the nature of your request.
Privacy of Children Who Visit the Web Site
Information Stored in the United Kingdom
When visiting the Site your connection will be through and to servers located in the United Kingdom. All information you receive from us will be created on servers located in the United Kingdom., and all information you provide will be maintained on web servers and systems located in the United Kingdom.
Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please visit www.eu.karenmillen.com and update your personal information there.
For your convenience, the Site may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
We believe in providing a safe and secure experience for all of our online visitors. To that end, We have implemented security measures to protect the information collected from you.
Please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Questions / Changes in Policy